No products in the cart.
Frequently Asked Questions
General Questions
What is Sukma Trade?
Sukma Trade is a leading trading company specializing in a wide range of technical and industrial equipment. We provide products and services in various fields including calibration, electrical testing, environmental monitoring, and more.
How can I contact Sukma Trade?
You can reach us via email at sales@sukmatrade.com for Question and sales and help@sukmatrade.com for Retuns and Refunds or by phone at (62)8130096 9954. Our customer service team is available to assist you with any inquiries.
Product Information
How do I find product specifications and details?
Product specifications and details are listed on the product pages of our website. If you need additional information, please contact our customer service team for assistance.
Do you offer product warranties?
Many of our products come with manufacturer warranties. For specific warranty information, please refer to the product documentation or contact us directly.
Can I request a custom product or solution?
Yes, we offer customized solutions to meet specific needs. Please contact us at sales@sukmatrade.com or (62)8130096 9954 to discuss your requirements and receive a tailored solution
Are the products sold on your website original?
Yes, all products sold on our website are guaranteed to be 100% original and sourced directly from the manufacturers or authorized distributors. We take pride in offering only genuine products to ensure quality and reliability for our customers.
Ordering and Payment
How do I place an order?
To place an order, visit our website and select the products you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and other secure payment options. The available payment methods will be displayed at checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, it is processed promptly. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after the order is processed.
Shipping and Delivery
Do you offer international shipping?
es, we offer international shipping to various locations worldwide. Shipping costs and delivery times vary based on the destination and shipping method selected.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
What should I do if my order is delayed or damaged?
If your order is delayed or arrives damaged, please contact our customer service team immediately at help@sukmatrade.com or (62)8130096 9954. We will assist you in resolving the issue and ensure your satisfaction.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of receipt. Items must be in their original condition and packaging. For more details, please refer to our [Returns Information] page.
How do I request a return or refund?
To request a return or refund, contact us at help@sukmatrade.com or (62)8130096 9954 to obtain a return authorization number. Follow the instructions provided to return the item and receive your refund.
How long does it take to process a refund?
Once we receive and inspect the returned item, we will process your refund. Refunds are typically issued within 5-7 business days to the original payment method.